Once a transaction settles, a void is no longer possible and you must issue a refund instead. Catching mistakes before batch close saves fees and time.
A void transaction cancels the payment inside the processor's system before it is sent for settlement. Because the charge never posts, the customer's statement usually shows only a pending authorization that drops off, rather than a charge followed by a credit.
Most gateways and terminals let you void from the day's open transactions until the batch closes. After that point the transaction is on its way to the customer's bank, and the only way to return the money is a refund.
Common questions
- What is the difference between a void and a refund?
- A void cancels a transaction before it settles, so no money moves. A refund returns money after the transaction has settled, so the charge posts and a separate credit follows. If the batch has not closed yet, voiding is usually the cleaner option.
- How long does a voided payment take to disappear?
- The void itself is immediate on the merchant side. The pending authorization on the customer's card is released by their issuing bank, and how quickly it drops off depends on that bank.
- Can I void a payment after the batch closes?
- No. Once the batch closes, the transaction has been sent for settlement and can no longer be voided. Issue a refund instead.